At Nexora Connect, we understand that plans may change. Our Cancellation Policy is designed to be fair to both our customers and service professionals while ensuring smooth scheduling of appointments.

By booking any service through Nexora Connect, you agree to the cancellation and refund terms described below.

You may cancel your booking before the scheduled technician or service professional is dispatched.

• Free cancellation is available if the request is cancelled sufficiently before the scheduled appointment.
• If cancellation is made after the technician has been assigned or dispatched, a visiting or cancellation charge may apply.
• If the technician reaches the service location and the customer is unavailable, the visit may be treated as cancelled and a service visit charge may be applicable.
• Repeated cancellations without valid reason may result in temporary suspension of booking privileges.

Nexora Connect reserves the right to cancel or reschedule appointments under the following circumstances:

• Technician unavailability.
• Extreme weather conditions.
• Safety concerns at the service location.
• Incorrect booking information.
• Unexpected operational issues.
• Events beyond our reasonable control.

If we cancel your booking after payment has been received, any eligible refund will be processed according to our Refund Policy.

Refund eligibility depends on the stage of service delivery.

• If payment was made and the booking is cancelled before service begins, eligible refunds will be processed.
• No refund will generally be provided once the requested service has been completed.
• Charges for spare parts, accessories, or third-party products are generally non-refundable once installed or delivered.
• If a duplicate payment occurs due to a technical issue, the extra amount will be refunded after verification.
• Approved refunds are typically processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Customers may request to reschedule an appointment based on technician availability.

While we make every effort to accommodate preferred dates and times, rescheduling is subject to operational availability.

Frequent last-minute rescheduling requests may affect future booking availability.

If you have any questions regarding cancellations or refunds, please contact our customer support team.

Nexora Connect

Email: support@nexoraconnect.com

Phone: +91-XXXXXXXXXX

Business Hours: Monday to Sunday, 9:00 AM – 8:00 PM